We will start processing your work immediately, so please double check all details of your order style and metal color. If you want to cancel or change your order, please contact us immediately at support@elliegrace.com.au by calling
, and we can check which stage your order is in. If your work has already started, you may not be able to cancel or change it.
Damages and problems Please check your order after receiving
. If the product is defective, damaged or received the wrong product, please contact us: support@elliegrace.com.au
immediately so that we can evaluate the problem and send the replacement part as soon as possible. Please include pictures of damaged/incorrect items in your email for quick processing.
Exception I Disposable items
Certain types of items cannot be returned, such as B. Perishable goods (z). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific product, please contact us.
For hygiene reasons, all earrings are final sale.
Exchange
The fastest way to make sure you get what you want is to return the item you own, and once you accept the return, buy the new item separately.

If you have any questions about delivery or products, please feel free to call us

Business Email: support@elliegrace.com.au

Business Phone Number: 0402 216 581

Business Address: 2104/13 Verona Drive Wentworth Point NSW 2127