RETURN


Australia And New Zealand We Accept orders 30-day return policy, which means you have 30 days to apply for a return after receiving the product.
To be eligible for return, your item must be in the same condition as when you received it. Unworn or unused, with sleeve, in the original packaging. You also need a receipt or proof of purchase.
We only accept returns of defective or defective items.

To start a return, you can contact us at support@elliegrace.com.au. If your return is accepted, we will send you the return address and instructions on how and where to send the
package. The customer must pay the return fee.
Warning: Items returned to us without prior request will not be accepted.
If you have any questions about returns, 

 

Return Address:  2104/13 Verona Drive Wentworth Point NSW 2127

Or Contact Business Mail: support@elliegrace.com.au


CANCELLING/CHANGING ORDERS


We will start processing your work immediately, so please double check all details of your order style and metal color. If you want to cancel or change your order, please contact us immediately at support@elliegrace.com.au by calling
, and we can check which stage your order is in. If your work has already started, you may not be able to cancel or change it.
Damages and problems Please check your order after receiving
. If the product is defective, damaged or received the wrong product, please contact us: support@elliegrace.com.au
immediately so that we can evaluate the problem and send the replacement part as soon as possible. Please include pictures of damaged/incorrect items in your email for quick processing.
Exception I Disposable items
Certain types of items cannot be returned, such as B. Perishable goods (z). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific product, please contact us.
For hygiene reasons, all earrings are final sale.
Exchange
The fastest way to make sure you get what you want is to return the item you own, and once you accept the return, buy the new item separately.


Refunds


We will notify you as soon as we receive and check your return, and inform you whether the refund has been approved. If approved, you will automatically refund to your original payment method. Please note that your bank or credit card company may take some time to process and mail the refund.

Exchange


The fastest way to ensure that you get what you need is to send back what you own. Once the return is accepted, you will purchase the new product separately.