What's the difference in silver plated and sterling silver?
Sterling silver is made out of 92% silver, plated(coated) with 14k white gold so the necklace can be worn for a longer period of time before it shows any sign of tarnishing.Ā
Silver plated is made out of copper, plated(coated) with silver so it tarnishes quicker and requires more maintenance. It is important to take the necklace off and place it in an airtight bag or box when it's not worn to avoid faster tarnishing.Ā
How long will it take for me to receive my items?
Delivery time is 8-14 business days forĀ standard free shipping orders, 2-5 business days for priority shipping orders.Ā
You will get a confirmation email once your order has shipped containing the tracking number.
Can I get faster shipping?
You can definitely choose theĀ priority shipping option, which your order can be delivered 3-4 business days after processing.Ā
Are you actually an Australian owned business?Ā
We certainly are! WeĀ are located in Wentworth Point NSW.Ā However, because there are only a couple of us, we can no longer meet the high demand of shipping orders out ourselves, we rely on our overseas fulfilment manager to take care our free shipping orders while we fulfill priority orders throughout the day as they come.Ā
What if I need to change or cancel my order?
Once an order is placed, we try our hardest to fulfil as soon as possible. If you wish to change or cancel your order, please email us immediately, we will try our best to fulfil your request.Ā
Where can I find my tracking number?Ā
You will get a confirmation email once your order has shipped containing the tracking number. You may also check your order status page to locate the tracking number.
How do I care for my jewellery?
Great question! Check out ourĀ Jewellery CareĀ PageĀ where we share our tips in tricks on how to enjoy your jewellery for as long as possible.Ā
What if I'm not satisfied with my product?
Your satisfaction is our #1 priority. If you aren't happy with your order, we will give you a full refund. Just shoot us an email at support@elliegrace.com.au. We will then provide you with instructions on how to send your item back and provide you with a refund! Please note that the item must be returned in the same condition you received it in and you are responsible for return shipping costs.
Do you offer giftĀ options?
We haveĀ premium giftĀ boxes available! :)Ā
How can I avail the Buy 2 Get 1 deal?
The "discount" code will only be valid once you've purchased 3 necklaces on a single checkout. Upon checkout, just put the code on the discount box and the third necklace that you've purchased will be free of charge. Meaning, you'll just be paying for two! Take note, you can only use one promo code per checkout.
How can I contact you?
You may email us at support@elliegrace.com.au. Our business hours are Monday-Friday 10am-6pm AEST and you will receive a response withinĀ 1-2 business days.
Don't see your question listed here? No worries! SimplyĀ push the "Contact Us" buttonĀ on this page orĀ drop us an email at aĀ support@elliegrace.com.auĀ and we'llĀ do our best to get back to you as soon as we can!